Call Center - Customer Service Representative

Call Center-Customer Service Representative – Academy Air

Salary: $17 - $20/hr + potential weekly bonus'

 (weekends + flexible schedule) Mornings and evenings 

Location: Hazelwood, MO

Are you looking to jump in a dynamic, innovative and growing career opportunity. Academy Air offers you a small business feel, but a large business size, growth with stability. And if you're the kind of person who likes to assist customers by providing solutions, then Academy Air could be a perfect fit to grow your career. We're looking for Customer Service Professionals for our office.

Benefits:

At Academy Air, we pride ourselves in development and we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. Along with on-going training and unmatched rewards, like full benefits, and a 401k match, Academy Air seeks to provide a workplace where everyone can be their authentic self. Through Academy Air's competitive salary and benefits, you will feel valued daily.

· Medical, Prescription, Dental, Vision (100% covered by the company)

· Disability & Term Life Insurance

· Matching 401k benefits

· On-going training & development, & growth opportunities

· Paid Holidays

· Paid Time Off (PTO)

Qualifications & Skills:

*
Previous experience (Must Have), customer service and call center experience

• Call Center experience 1+ years - Required
• Previous telemarketing/sales experience is a plus!
• Weekend availability
• Proficiency with computers, especially software applications including, MS Word, email and CMS is a plus
• Engage in active listening, confirm or clarify information, and manage and provide solutions
• Exceptional interpersonal and rapport building skills
• Strong written and verbal communication
• Strong time management, organizational skills, and decision-making skills
• Detail oriented, consistent, adaptable, and accountable
• Proficiency in problem analysis and problem solving
• Ability to multitask
• Strong attendance
• Build lasting relationships with customers and other call center team members